1.1 Agreement to Terms

By accessing and using this website (pinnaclewash.co.nz), you accept and agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our website.

1.2 Website Operator

This website is operated by Pinnacle Building Wash Limited, a company incorporated in New Zealand under the Companies Act 1993. We provide exterior cleaning services including house washing, roof cleaning, gutter cleaning, and deck cleaning throughout the greater Wellington region.

1.3 Contact Information

For questions about these Terms of Use, please contact us at info@pbw.co.nz or call (04) 887 5430.

2.1 Permitted Use

You may use this website for:

• Viewing information about our services
• Requesting quotes and booking services
• Accessing our resource library and educational content
• Contacting us for customer support
• Reading reviews and viewing our gallery

2.2 Prohibited Activities

You must not use this website to:

• Engage in any unlawful or fraudulent activity
• Attempt to gain unauthorised access to our systems (including conduct that may constitute an offence under the Crimes Act 1961)
• Transmit viruses, malware, or other harmful code
• Scrape, copy, or reproduce content in breach of the Copyright Act 1994
• Impersonate another person or entity
• Submit false or misleading information
• Interfere with the website's operation or other users' access
• Submit content or communications that are harmful, defamatory, threatening, or harassing towards any person (including conduct that may constitute an offence under the Harmful Digital Communications Act 2015)

2.3 Information You Submit

When you submit information through our website (such as a quote request or contact form), you agree to:

• Provide accurate, complete, and up-to-date information
• Not submit false, misleading, or fraudulent information
• Notify us promptly if any information you have provided changes

We will handle any personal information you submit in accordance with our Privacy Policy.

3.1 Our Content

All content on this website — including text, images, logos, graphics, photographs, and software — is owned by Pinnacle Building Wash Limited or used with permission. This content is protected by the Copyright Act 1994 (NZ) and other applicable intellectual property laws.

3.2 Limited Licence

We grant you a limited, non-exclusive, non-transferable licence to access and use the website content for personal, non-commercial purposes only. You may not:

• Reproduce, modify, or distribute our content
• Use our content for commercial purposes
• Remove copyright notices or other proprietary markings
• Create derivative works based on our content

3.3 User-Submitted Content

If you submit content directly to us (such as testimonials, photographs, or other materials via our contact or quote forms), you confirm that:

By submitting content, you grant us a non-exclusive, royalty-free licence to use, reproduce, and display that content for business purposes, including marketing and promotional activities. You retain any moral rights in your content under the Copyright Act 1994 that cannot be waived by law.

Reviews submitted via third-party platforms (such as Google) are governed by those platforms' own terms and policies.

4.1 Quote Requests

Quote requests submitted through our website are not binding contracts. All quotes are subject to:

• Property inspection and assessment
• Weather conditions and accessibility
• Availability of our services
• Acceptance of our Terms of Trade

4.2 Service Contracts

Actual service contracts are governed by our separate Terms of Trade, which will be provided when you book our services. These website Terms of Use do not constitute a service contract.

4.3 Pricing and GST

Any prices displayed on our website are indicative only and may vary based on your specific property requirements. Where prices are shown, they are exclusive of GST unless otherwise stated, and GST at the prevailing rate will be added to the total. Your formal quote will clearly set out all pricing including the applicable GST component. Service availability is subject to scheduling, weather conditions, and geographic location within our service area.

5.1 Website Availability

This website is provided on a reasonable endeavours basis. We do not guarantee that the website will be error-free, uninterrupted, or free from viruses or other harmful components. Nothing in this clause limits your rights under the Consumer Guarantees Act 1993.

5.2 Information Accuracy

While we strive to provide accurate and up-to-date information, we make no representations or warranties about:

• The accuracy, completeness, or currency of website content
• The suitability of information for your specific needs
• Results that may be achieved from using our services
• Availability of services in your specific location

5.3 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of use of these external sites. Use of third-party sites is at your own risk.

5.4 Limitation of Liability

To the extent permitted by law, Pinnacle Building Wash Limited is not liable for any indirect, incidental, special, or consequential loss or damage arising from your use of this website, including but not limited to loss of profits, data loss, or business interruption.

Nothing in these terms limits or excludes any rights you have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other legislation that cannot lawfully be excluded. Where the Consumer Guarantees Act 1993 applies, our liability is limited to the remedies set out in that Act.

6.1 Privacy Policy

Your privacy is important to us. Our collection, use, and protection of personal information is governed by our Privacy Policy, which forms part of these Terms of Use and complies with the Privacy Act 2020.

6.2 Cookies and Analytics

We use cookies and similar technologies to help our website function correctly and to understand how visitors use it. Our website uses Google services, including Google Analytics (website traffic analysis), Google Maps (location display), and Google Places (customer reviews). Data collected through these services may be transferred to and processed by Google LLC in the United States. We do not use cookies for advertising or cross-site tracking. Analytics data is anonymised where possible. You can manage or disable cookies through your browser settings. For full details, including how Google LLC handles overseas data transfers, see our Privacy Policy.

6.3 Data Security

While we implement reasonable security measures to protect your information, no internet transmission is completely secure. You acknowledge that any information transmitted to us over the internet is at your own risk.

7.1 Updates to Terms

We may update these Terms of Use from time to time. Where changes are material, we will provide reasonable notice by updating the version number and effective date at the top of this document and, where practicable, by displaying a notice on our website. Updated terms take effect from the date shown. If you continue to use this website after that date, you will be taken to have accepted the updated terms.

7.2 Restricting Access

We reserve the right to restrict or block access to this website, without notice, where we reasonably believe these terms have been breached or where we are required to do so by law. As there are no user accounts on this website, any such restriction is limited to technical access controls such as blocking an IP address or disabling access to specific pages.

7.3 Survival of Terms

Provisions relating to intellectual property, disclaimers, limitation of liability, and governing law survive termination of these terms.

8.1 New Zealand Law

These Terms of Use are governed by and construed in accordance with the laws of New Zealand. Any disputes will be subject to the jurisdiction of the New Zealand courts. For smaller claims, the Disputes Tribunal (established under the Disputes Tribunal Act 1988) provides a low-cost forum for claims up to $30,000.

8.2 Consumer Rights

Nothing in these terms limits your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other applicable consumer protection legislation that cannot lawfully be excluded or modified.

8.3 Dispute Resolution

We encourage you to contact us directly to resolve any concerns before taking formal action. For eligible disputes, the Disputes Tribunal offers an accessible and affordable resolution pathway. Where disputes cannot be resolved directly, we prefer mediation before pursuing court proceedings.

9.1 Entire Agreement

These Terms of Use, together with our Privacy Policy, constitute the entire agreement between you and us regarding your use of this website. They supersede all prior communications, representations, or understandings relating to website use, whether written or oral. Service contracts are governed separately by our Terms of Trade.

9.2 Severability

If any provision of these Terms of Use is found to be invalid or unenforceable by a court of competent jurisdiction, that provision will be severed and the remaining provisions will continue in full force and effect.

9.3 Waiver

Our failure or delay in enforcing any provision of these Terms of Use will not constitute a waiver of that provision or our right to enforce it at a later date. A waiver of any particular breach does not constitute a waiver of any subsequent breach.

9.4 Assignment

You may not assign or transfer any rights or obligations you have under these Terms of Use without our prior written consent. We may assign or transfer our rights under these Terms of Use at any time, including in connection with a sale or transfer of our business, without your consent.