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Terms & Conditions

1. If you are unsatisfied with our service, you must contact us within 24 hours of the completion of the service to initiate a complaint.
2. We reserve the right to inspect the area in question before making a final decision on the compensation.
3. If we determine that the issue is due to our service, we will make every effort to rectify the issue. If you are still unsatisfied, we will pay a competitor of your choice to complete the job up to the original amount paid for our services.
4. If the issue is not due to our service or is due to circumstances beyond our control, we cannot offer compensation or pay a competitor to complete the job.

Terms & Conditions

1. The competitor’s quote must be for the same service, scope of work, and service area as our quote.
2. The competitor’s quote must be presented to us before the start of the service.
3. Our price match guarantee does not apply to quotes from companies that are unlicensed or uninsured.
4. The competitor’s quote must be a written quote from a licensed and insured company.
5. We reserve the right to verify the competitor’s quote.
6. Our price match guarantee only applies to the initial service and does not apply to ongoing or recurring services.
7. Our price match guarantee cannot be combined with any other discounts or promotions.
8. We reserve the right to refuse a price match request at our discretion.

1. Notice Period
We require a minimum of 24 hours’ notice for any cancellations. This allows us sufficient time to offer the booking slot to another customer.

2. Cancellation Fees
(a) If you provide more than 24 hours’ notice, we will issue a full refund or credit the amount to your account, depending on your preference.
(b) If you cancel with less than 24 hours’ notice, we reserve the right to charge a cancellation fee of 50% of the total cost of your booking.
(c) We may, at our discretion, waive the cancellation fee or offer a full refund in cases where circumstances outside of your control require a short-notice cancellation.

3. Exceptions
We understand that unexpected situations may arise. If you believe you need to cancel at short notice due to circumstances beyond your control, please contact us as soon as possible, and we will consider your request on a case-by-case basis.

1. Overview
Pinnacle Building Wash Limited (“we,” “us,” or “our”) is committed to providing clear and transparent payment terms to all customers. This policy outlines the procedures and penalties in the event of late payments, as well as the process for recovering overdue accounts.

2. Payment Terms
Residential Customers: Payment is due within 7 days of the invoice date.
Commercial Customers: Payment is due by the 20th of the month following the invoice date.
All payments must be made in full, without deductions, counterclaims, or withholdings unless otherwise agreed in writing.

3. Late Payment Fees and Interest
If payment is not received by the due date, a $50 late payment fee will be applied to any invoice that is 21 days overdue.
Interest on overdue balances will be charged at a rate of 20% per annum, calculated daily, starting from the 22nd day after the payment due date until the full payment is received.

4. Debt Recovery Process
If an account remains unpaid after 30 days, the account may be referred to a debt collection agency.
A $50 debt recovery fee will be applied to the outstanding balance once the account is referred for collection.
Additional collection costs, including a percentage of the recovered amount as charged by the debt collection agency, will be passed on to the customer.

5. Suspension of Services
If your account is overdue by 21 days, we reserve the right to suspend further services until the outstanding balance is paid in full or a satisfactory payment plan is agreed upon.
We are not liable for any delays or consequences resulting from the suspension of services due to late payments.

6. Payment Plans
If you are facing financial difficulties, you may request a payment plan. All payment plans are subject to our approval and must be arranged prior to any legal or debt collection action.
If an agreed payment plan is breached, the account will automatically be referred to debt recovery, and the terms outlined in this policy will apply.

7. Communication Regarding Overdue Accounts
All communication regarding overdue accounts will be conducted via email unless otherwise agreed.
Customers are responsible for ensuring that we have up-to-date contact information for any payment or overdue account notices.

8. Legal Action
Legal action may be considered as a last resort after all other methods to recover payment have been exhausted.
Customers will be responsible for any legal fees or additional costs incurred in the recovery process.

9. Contact Information
For any questions or to discuss your account, please contact us:
Email: accounts@pbw.co.nz
Phone: 0800 729 274